Wordfence Premium
Real-time protection
Wordfence Premium customers receive new firewall rules the moment our threat intelligence team releases them. When attackers invent new techniques to exploit WordPress, we deploy firewall rules to protect our Premium customers in real-time. With Wordfence Premium, you are protected from the newest exploits as we discover them.
Wordfence Premium customers also receive new malware detection capabilities in real-time. Our team writes detection signatures for new malware variants and immediately deploys those signatures to your Wordfence installation, giving you the ability to detect even the newest malware.
Our malware signatures are used by your firewall to prevent hackers from uploading malware, and they are used by your Wordfence scanner to detect any malware in your filesystem.
Country blocking
Country blocking is a Premium feature that allows you to restrict access to your login page or the whole site from specific countries. You can read more about country blocking here.
Real-time IP blocklist
Users of both the free and Premium versions of Wordfence can choose to participate in the “Wordfence Security Network”. This allows us to track the malicious behavior of specific IP addresses on a large number of sites. When we detect that an IP address is behaving maliciously,
it is automatically added to the Wordfence “Real-Time IP Blocklist”. The Real-Time IP Blocklist is a Premium feature of Wordfence that completely blocks access to your site from these IP addresses.
Note that users of the free version of Wordfence will only receive automatic blocking of IP addresses that have been engaged in brute force login attacks detected via the Wordfence Security Network.
Premium users of the plugin will receive additional automatic blocking of IP addresses carrying out other complex attacks via the Real-Time IP Blocklist feature. You can read more about the Wordfence Security Network here.
Premium support
With Wordfence Premium you get access to our ticket-based Premium support. We aim to respond to all tickets within 24 hours during business hours. Our business hours are 9am-8pm US Eastern Time, 6am-5pm Pacific Time and 2pm-1am UTC/GMT, excluding weekends and holidays.
Our Premium support staff all have a technical background and work closely with the Wordfence quality assurance and development teams to ensure customer issues are resolved promptly and accurately.
Premium support tickets can be opened by logging in to www.wordfence.com and visiting the LICENSES page, then clicking “Get Help” next to your premium license, or by visiting https://support.wordfence.com/.
Using a Wordfence license key on staging or development sites
A Premium license that is valid for a specific production site can also be used on corresponding staging and development sites. We are initially opening up this capability to the following common subdomains below and your license key will work automatically on these staging or development site subdomains.
If you have different staging or development URLs then these will need to be enabled by Wordfence Premium support staff. Please send in your staging or development site URLs via our Premium support ticket system.
staging.example.com
stage.example.com
stg.example.com
new.example.com
dev.example.com
test.example.com
testing.example.com
local.example.com
