Description

TotalDesk Helpdesk Live Chat Knowledge Base Ticket System

Name: TotalDesk Helpdesk Live Chat Knowledge Base Ticket System
Brand: Codecanyon
SKU: 690788288934
Availability: InStock

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket & notification system, live chat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk.

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

HelpDesk Features

Ticket System
- 3 Differnt New Tickt Forms
- Inbox Fetching
- 2 Roles: Agent & Reporter
- My Tickets Page
- Set default values for new tickets
- Set own ticket Status
- Set custom ticket Types
- Set custom ticket Project / Systems
- Attachment Support
- Inform Agents in Notifications
- HTML WYSIWIG Comment Form
- Saved replies
- Logging / History system
- XLS export
- Reporters & Agents can reply to Email
- Ticket Overview (assigned to, status in colors)
- Set Inbox Archieve Folder
Notifications
- Email Notifications
- Desktop Notifications
- Slack Notifications
- Notify when a ticket has been created
- Notify when someone replied
- Notify when a status has changed
- Notify when an agent has ben assigned
Livechat
- Start a chat with a new subject (new ticket)
- Enter a chat with a given ticket ID
- Send a message (new ticket) when no agent is online
- Every chat conversation will be saved
Knowledge Base
- Create a FAQ based on a ticket
- Group FAQs into topics
- Set custom Icons for Topics
- Live search for FAQs
- Track FAQ views
- 3 Built in widgets
- Order FAQs by View / Popularity
- 2 Layouts (boxed, list)
Reports
- Tickets By Agent
- Tickets By Status
- Tickets By Type
- Tickets By System
- Tickets By Year
- Tickets By Month
- Tickets By Year & Month
Integrations
- WooCommerce
- Envato
- Slack
Well Documentented

Compatibility

WordPress 3.8.1+
PHP 5.4+
WPML Support
WooCommerce 3.1

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WordPress plugin

Woocommerce

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READ FIRST

Our business hours are Monday to Friday from 10:00 am to 4:00 pm (GMT-8), any request made outside these hours will be process until next business day. Support and Updates can take 24 to 48 hours. Support provided is for product installation. Please be aware of possible time zone differences when waiting for our reply.

Updates:

To receive an email notification when products have been updated, be sure to click on the notification button below the product image.
On a standalone item, you will get lifetime updates. If you choose a membership, updates and access to your items will be available as long as your membership is active.
We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product.
We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

If you have any question or need help installing products purchased on our website, please don’t hesitate to contact us.
Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.
We don’t offer any additional author services like author’s support and license keys and we are not affiliated or in any way related to third-party developers or trademark owners. If you want to know more about GNU / GPL License, CLICK HERE.

Abuse Warning:

Please note that accounts are monitored and redistribution of our content is not allowed and will not be tolerated.
Our system may detect patterns of downloading items from non-end users outside of our fair use policy.
Any violation of our terms of use will result in permanent account suspension and no refunds will be issued.
Subscriptions can be cancelled at any time from your account control panel.
Downloads are strictly subject to our fair use policy.

For more information please read FAQs & Terms of Service.

FOR DAILY UPDATES & SUPPORT
FOLLOW US HERE

Activation

NOTE:

All The Products Are From Original Author
All The Files Would Be Untouched And Unmodified
Unlimited Website Usage
Files Scanned By Norton And Mcafee
Free New Version
License : GPL

VERSION	1.8.1
UPDATED	24 June 2024
LICENSE	GPL
DEVELOPER	Codecanyon
SOFTWARE	WordPress
TYPE	Plugin

TotalDesk Helpdesk Live Chat Knowledge Base Ticket System

HelpDesk Features